Our Impartiality Policy
This impartiality policy explains how Miller Crane Works, an NCCCO Accredited Training Provider in Seagoville, TX, keeps training fair, manages conflicts of interest and protects the integrity of NCCCO certification exams.
- Equal access for every candidate
- Training kept separate from exam administration
- Confidential candidate records
Questions About This Policy?
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Purpose
Miller Crane Works is an NCCCO Accredited Training Provider. This impartiality policy explains how we keep our training fair and how we protect the integrity of the NCCCO certification process, including the practical exams hosted at our Seagoville, TX facility.
Who This Policy Covers
This policy applies to everyone involved in our training and testing activities, including owners, instructors and staff, test site personnel and anyone acting on our behalf.
Our Commitments
- Equal opportunity. All candidates have equal access to our training and testing services, regardless of background, experience level or employer.
- Fair assessment. Training evaluations are conducted without favoritism or bias.
- Compliance with NCCCO requirements. Our practices follow NCCCO's policies and requirements for accredited training providers and test sites.
- Conflict-of-interest prevention. We identify and manage potential conflicts between instructors, examiners and candidates.
- Confidentiality. Candidate information and examination materials are kept secure and confidential.
- Continuous improvement. We review this policy and our procedures regularly.
Training and Testing
Training prepares candidates for NCCCO exams, but NCCCO sets and controls its certification exams. Completing a course does not decide the result of a certification exam — each candidate must pass the written and practical exams on their own performance. Learn more about what to expect on exam day.
When NCCCO practical exams are held at our facility, they follow NCCCO procedures. We keep training activities separate from exam administration, as NCCCO requires.
Managing Conflicts of Interest
Staff are expected to disclose any relationship or interest that could affect, or appear to affect, the fairness of training or testing. When a conflict is identified, we take steps to remove or manage it, which may include assigning different personnel.
Confidentiality
We protect candidate records and never share exam content. Personal information is handled as described in our Privacy Policy.
Raising a Concern
If you believe training or testing at Miller Crane Works was not impartial, please tell us. Contact us at info@millercraneworks.com or call (214) 763-0513. You can also follow the steps in our Student Grievance Policy.
Policy Review
This policy is reviewed regularly to make sure it reflects NCCCO's current accreditation requirements and our own procedures.
Student Policies
Other policies that explain your rights as a student.
Frequently Asked Questions
What is an impartiality policy?
It's our commitment to fair, unbiased training and to protecting the integrity of NCCCO certification exams, including how we manage conflicts of interest.
Does completing a course mean I will pass my NCCCO exams?
No. NCCCO sets and controls its exams. Every candidate must pass the written and practical exams based on their own performance.
Are training and testing kept separate?
Yes. When NCCCO practical exams are held at our facility, they follow NCCCO procedures, and we keep training activities separate from exam administration.
How do I report a concern about fairness?
Contact us by email or phone, or follow the steps in our Student Grievance Policy.
Talk With Us About Our Policies
If you have questions about impartiality, testing or your rights as a student, contact our team.